Derek Heppe's Service Pledge

Ace Realtyon Myrtle Beach's Premier Real Estate Company

Homes, Condos, Commercial, Investment, Land

Derek Heppe's Service Pledge
Buyers	Sellers	Derek Heppe	Contact Me
We pledge to: Dedicate ourselves to making the process of buying or selling your next home as easy and as successful as possible. Provide the assistance, respect, and services you need. Give accurate and clear information concerning all your Real Estate questions. Listen to what your needs are and respond quickly. Take care to assure that all transactions are complete and accurate. Value and respect your time and be as efficient and effective as possible. Make sure that you are up to date with all the new Real Estate information that specifically applies to you. Explain each part of the process to help you make the best decision for you. Anticipate your needs and fulfill them the best we can. Use all the resources available to me to give you the best service.
How Agency Works In South Carolina When Buying Or Selling A Home
As a buyer or a seller, its important to know your options when purchasing property in South Carolina. Ace Realty is pleased to offer Client Level Service and provide full representation, which is explained below. Please take a moment to read through the Agency Explanation (details provided by the South Carolina Agency Brochure). If you would like a copy of the brochure please contact us.
Agency Relationships The SC Real Estate License Law, in Section 40-57-139 (A) (1) and (2), requires a real estate licensee to provide you this brochure and a meaningful explanation of agency relationships offered by the licensee's Company. This must be done at the first practical opportunity when you and the licensee have substantive contact. In South Carolina, before you begin to work with a real estate licensee, it is important for you to know the difference between a broker-in-charge and associated licensees. The broker-in-charge is the person in charge of a real estate Company. Associated licensees may work only through a broker-in-charge. In other words, when you choose to work with any real estate licensee, your business relationship is legally with the Company and not with the associated licensee. A real estate Company and its associated licensees can provide buyers and sellers valuable real estate services, whether in the form of basic customer services, or through client-level agency representation. The services you can expect will depend upon the legal relationship you establish with the Company. It is important for you to discuss the following information with the real estate licensee and agree on whether in your business relationship you will be a customer or a client. Now You Are a Customer of the Company South Carolina license law defines customers as buyers or sellers who choose NOT to establish an agency relationship. The law requires real estate licensees to perform the following basic duties when dealing with any real estate buyer or seller as customers: • Present all offers in a timely manner • Account for money or other property received on your behalf • Provide an explanation of the scope of services to be provided • Be fair and honest and provide accurate information • Disclose "adverse material facts" about the property or the transaction which are within the licensee's knowledge. Unless or until you enter into a written agreement with the Company for agency representation, you are considered a "Customer" of the Company, and the Company will not act as your agent. As a Customer, you should not expect the Company or its licensees to promote your best interest, or to keep your bargaining information confidential. Customer service does not require a written agreement; therefore, you are not committed to the Company in any way. You Can Become a Client Clients receive more services than customers. If client status is offered by the real estate Company, you can become a client by entering into a written agency agreement requiring the Company and its associated licensees to act as an agent on your behalf and promote your best interests. If you choose to become a client, you will be asked to confirm in your written representation agreement that you received this brochure in a timely manner. A seller becomes a client of a real estate company by signing a formal listing agreement with the Company. For a seller to become a client, this agreement must be in writing and must clearly establish the terms of the agreement and the obligations of both the seller and the Company which becomes the agent for the seller. A buyer becomes a client of a real estate Company by signing a formal buyer agency agreement with the Company. For a buyer to become a client, this agreement must be in writing and must clearly establish the terms of the agreement and the obligations of both the buyer and the Company which becomes the agent for the buyer. If you enter into a written agency agreement, as a Client, you can expect the real estate Company to provide the following client-level services: • Obedience • Loyalty • Disclosure • Confidentiality • Accounting • Reasonable care and skill Client-level services also include advice, counsel and assistance in negotiations Single Agency When the Company represents only one client in the same transaction (the seller or the buyer), it is called single agency. Dual Agency Dual Agency exists when the real estate Company has two clients in one transaction – a seller client and a buyer client. At the time you sign an agency agreement, you may be asked to acknowledge whether you would consider giving written consent allowing the Company to represent both you and the other client in a disclosed dual agency relationship. Disclosed Dual Agency In a disclosed dual agency, the Company's representation duties are limited because a buyer and seller have recognized conflicts of interest. Both clients' interests are represented by theCompany. As a disclosed dual agent, the Company and its associated licensees cannot advocate on behalf of one client over the other, and cannot disclose confidential client information concerning the price negotiations, terms, or factors motivating the buyer/client to buy or the seller/client to sell. Each Dual Agency Agreement contains the names of both the seller client(s) and the buyer client(s) and identifies the property. It's Your Choice Does this Company represent both buyers and sellers as clients? If so, what are the choices if two clients become involved in one transaction? What duties will the Company continue to provide me after the transaction is completed? If you plan to become a client of a Company, the licensee will explain the agreement to you fully and will answer questions you may have about the agreement. Remember, however, that until you enter into a representation agreement with the Company, you are considered a customer and the Company cannot be your advocate, cannot advise you on price or terms, and cannot keep your confidences. As a real estate consumer in South Carolina, it is your choice as to the type and nature of services you receive. Designated Agency In designated agency, a broker-in-charge may designate individual associated licensees to act solely on behalf of each client. Designated agents are not limited by the Company's agency relationship with the other client, but instead have a duty to promote the best interest of their clients, including negotiating a price. The broker-in charge remains a disclosed dual agent for both clients, and ensures the assigned agents fulfill their duties to their respective clients. At the time you sign an agency agreement, you may be asked to acknowledge whether you would consider giving written consent allowing the Company to designate a representative for you and one for the other client in a designated agency. Each Designated Agency Agreement contains the names of both the seller client(s) and the buyer client(s) and identifies the property. What to Look For in Any Agreement When you choose client-level service, your written Agency Agreement or your agent should answer these questions: • Can I work with other Companies during the time of the Agreement? • What will happen if I buy or sell on my own without the agent? • When will this agreement expire? • How will the Company be paid for its services? • You can choose to remain a customer and represent yourself while the Company represents the other party. • You can choose to hire the Company for representation through a written agreement. • If represented by the Company, you can decide whether to go forward under the shared services of dual agency or designated agency or to remain in single agency. The choice of services belongs to you—the South Carolina real estate consumer. If you would like to become a client of ours, please contact us.

Myrtle Beach Communities			North Myrtle Beach Communities
Grande Dunes	Plantation Lakes	Oceanfront	Barefoot Resort	Barefoot Condos	Tilghman Estates
The Bluffs	Wachesaw Plantation	Cameron Village	Seaside Plantation	Longbay	Charleston Landing
Kingston Plantation	Southbury	Carolina Waterway	Surf Estates	Sunset Harbour	Tidewater

Ace Realty ~ 1019 Highway 17 S, Suite 125 N. Myrtle Beach, South Carolina 29582 ~ Phone: (843) 655-5777 ~ Email: AceRealtySC@gmail.com

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